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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,507 topics · Next page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,878 views
recently i have been asked this question from my friend witch i struggle to answer. quick summary I'm working on a World...
started by SupremeStudio 13 hours ago
7 replies
65 views
I have a rly cool jjk fan game idea and i need help making one
started by DigitalMOB 32 minutes ago
4 views
No replies yet
When I created a withdrawal request, the transaction was usually completed between 10-14 days. This is a fair time to re...
started by evelai 2 hours ago
17 views
No replies yet
I have downloaded them and because they were at a 3rd party cloud it wouldn't let me add them to itch.io app. Is there a...
started by j0hnnymcd3v1l 13 hours ago
1 reply
35 views
Hi, good afternoon! I published my first game on itch.io 8 days ago, but it still isn't showing up in search results or...
started by Umbraspectra 14 hours ago
2 replies
40 views
QuestionPaypal 422
Everytime I try to pay with paypal it keeps giving me the Error 422 (failed to create PayPal payment) Any help or info I...
started by Ploogie 13 hours ago
11 views
No replies yet
Should I allow my games to be downloaded for free if I am unable to pay people I’ve worked on the game with? Or should...
started by Sam Hadding Games 4 days ago
3 replies
74 views
When I deploy my game via github actions directly to itch.io, my UI is not being properly translated (as seen below). Ho...
started by Sakeun 18 hours ago
26 views
No replies yet
QuestionRefunds
How are refunds handled on Itch.io? I'm still somewhat new and just started to risk it with some projects. I want to kno...
started by Mausakrobat28 3 days ago
17 replies
255 views
if i want porn I can just look it up, but i'm not about to try and ruin the fun for others. so is there any way I can bl...
started by W "double-u" 3 days ago
18 replies
240 views
クレジットカード情報を入力して支払いを押しても先に進みません。何度か繰り返しても...
started by olijin 1 day ago
24 views
No replies yet
Hello, I sent an email to support but was unsure if it would be seen/addressed as the email I sent it from is apparently...
started by craboozled 2 days ago
3 replies
83 views
Heya! I would like to enable pay what you want on a future project, but i don't feel comfortable with buyers knowing my...
started by deaen 2 days ago
2 replies
46 views
Ok, so I mainly use itch.io to play other people's games. I'm also poor, so I don't typically look to purchase games unl...
started by nemuigabi 47 days ago
5 replies
232 views
I read the docs, but it only talked about how long it takes for paid games to get indexed (Or i read it wrong) could som...
started by Emerald the Warrior Cat 5 days ago
3 replies
120 views
Hello everyone, I'm reaching out to the community to seek assistance regarding an issue I'm encountering with my game's...
started by Takaz Apps 10 days ago
4 replies
128 views
I have a folder for /VNyan and it says to update, but when it does it makes a /VNyan 2 or a /Vnyan 3 folder so every tim...
started by Maverynthia 2 days ago
19 views
No replies yet
Hello, the "in review" status of the payout I initiated 21 days ago changed from blue to gray about 13 days ago, and I'm...
started by Elzee 8 days ago
12 replies
386 views
I uploaded a new Zip file for my Gameboy game to play in browser but it doesn't show on the game page and I set it as th...
started by jdcarling 3 days ago
2 replies
50 views
Hi, Apologies if this is a very straightforward basic question, but I am very new to emulation. I recently bought Briley...
started by mrbickers 3 days ago
30 views
No replies yet