Hmm. I am not sure what of misinformation I was spreading.
Rule number one of this section has this "When you post here you are asking the community to help you, this is not a direct line of communication to site admins".
And I tried to reassure OP that staff knows how to react in such situations and that the ticket is probably not overdue, therefore I provocativly asked, if it is a week old.
As for "my own cases", I do not need to exagarrate anything, you do know better than me, how many accounts are hacked each week. I only see the ones used to upload new malware. But I do be somewhat frustrated that you do not better the situation in the instances where you would have information to prevent the hacking. Current example is R-88676, that is 4-5 days old now. And there are three more, the youngest "only" 18 hours old. I apologize for venting in my reports, but it is like talking to a wall: very often nothing happens. I like itch and a general problem like this has the potential to either make the platform slowly fail, make it do strange flag changes like gamejolt or twitter or, more likely: it prevents it from becoming great. In other words, I do not want itch to be known as that platform where you get malware. My collection of shame has over 400 entries :-(