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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,509 topics · Next page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,881 views
recently i have been asked this question from my friend witch i struggle to answer. quick summary I'm working on a World...
started by SupremeStudio 1 day ago
8 replies
94 views
Ok, I tried to upload my game to see how it runs on the page and... It turns out that some features are 'insecure'. For...
started by DesiredName 3 hours ago
15 views
No replies yet
Hey, im new here. I dont know how to correct name it in the title, so ive just put this scrap in it. Is there any chance...
started by MichaelP 6 hours ago
1 reply
37 views
Hello, I've released my game at 29 February 2024 but until now my game still doesn't appear on the search results, but m...
started by AnigmaVerse Studio 8 hours ago
2 replies
36 views
Hello, the "in review" status of the payout I initiated 21 days ago changed from blue to gray about 13 days ago, and I'm...
started by Elzee 9 days ago
15 replies
434 views
When I created a withdrawal request, the transaction was usually completed between 10-14 days. This is a fair time to re...
started by evelai 16 hours ago
1 reply
47 views
I have downloaded them and because they were at a 3rd party cloud it wouldn't let me add them to itch.io app. Is there a...
started by j0hnnymcd3v1l 1 day ago
1 reply
42 views
Hi, good afternoon! I published my first game on itch.io 8 days ago, but it still isn't showing up in search results or...
started by Umbraspectra 1 day ago
2 replies
47 views
QuestionPaypal 422
Everytime I try to pay with paypal it keeps giving me the Error 422 (failed to create PayPal payment) Any help or info I...
started by Ploogie 1 day ago
12 views
No replies yet
Should I allow my games to be downloaded for free if I am unable to pay people I’ve worked on the game with? Or should...
started by Sam Hadding Games 4 days ago
3 replies
80 views
When I deploy my game via github actions directly to itch.io, my UI is not being properly translated (as seen below). Ho...
started by Sakeun 1 day ago
28 views
No replies yet
QuestionRefunds
How are refunds handled on Itch.io? I'm still somewhat new and just started to risk it with some projects. I want to kno...
started by Mausakrobat28 4 days ago
17 replies
263 views
if i want porn I can just look it up, but i'm not about to try and ruin the fun for others. so is there any way I can bl...
started by W "double-u" 3 days ago
18 replies
250 views
クレジットカード情報を入力して支払いを押しても先に進みません。何度か繰り返しても...
started by olijin 2 days ago
27 views
No replies yet
Hello, I sent an email to support but was unsure if it would be seen/addressed as the email I sent it from is apparently...
started by craboozled 3 days ago
3 replies
86 views
Heya! I would like to enable pay what you want on a future project, but i don't feel comfortable with buyers knowing my...
started by deaen 3 days ago
2 replies
49 views
Ok, so I mainly use itch.io to play other people's games. I'm also poor, so I don't typically look to purchase games unl...
started by nemuigabi 47 days ago
5 replies
239 views
I read the docs, but it only talked about how long it takes for paid games to get indexed (Or i read it wrong) could som...
started by Emerald the Warrior Cat 6 days ago
3 replies
124 views
Hello everyone, I'm reaching out to the community to seek assistance regarding an issue I'm encountering with my game's...
started by Takaz Apps 10 days ago
4 replies
130 views
I have a folder for /VNyan and it says to update, but when it does it makes a /VNyan 2 or a /Vnyan 3 folder so every tim...
started by Maverynthia 3 days ago
21 views
No replies yet